Licensed under the Data Protection Act 1998 Reg No Z9908983
Consumer Credit Licensed & Full Professional Indemnity Cover held
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What this policy is for
This policy explains how we collect, use and disclose information about you. By using your information, we can provide the product or service you’ve asked for. The use of your information helps us understand what your interests in the investigative sector are, provide personalised information that may meet your interests in the sector and the ABI in particular.
By completing our registration forms (for example through our website or sent to you following your request, or by the continued use of our information services), you consent to the use of your personal information in accordance with this policy. This includes any sensitive personal information that you may provide, such as details of any medical conditions,sexuality, political affiliation or leaning, union membership etc that you may mention in a post or in an email to us in relation to a request for assistance.
You may withdraw such consent at any time by emailing us at firstname.lastname@example.org
Who we are
Foxglove Surveillance & Intelligence Services are professional investigators offering investigative services in both the private and public sectors. Foxglove provides a safe environment for the public to appoint a professional when in need for investigative, or litigation support services.
Foxglove will collect, use and disclose personal information in line with this policy.
Collection of information
Registration, forms and your dealings with us
We collect information about you when you provide it to us. For example, when you fill out our online forms, subscribe to our newsletter, respond to one of our promotions, enquire about our products and services or participate in a reader forum (which could be online through our website or by email), by telephone or in person, or on paper. If you telephone us or if we call you, the call may be recorded for quality, training and management purposes. We may also record customer enquiries via online chat for the same purposes.
Information from devices
Posts, comments and interaction
When someone enters into a conversation with us, for example through the use of polls, comments, text messages, email, phone, registration or forms and letters we reserve the right to display this content indefinitely in any relevant context but will be anonymised in the case of testimonials or customer services.
Public information and posts
Any information about yourself or others that you submit on social media sites, including chat rooms, blogs and forums, will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.
We may also obtain information about you from other companies that have your permission to share information about you, as well as from other online and offline sources. We may combine this information with information we collect directly or indirectly from you.
Information about other people
In the absence of a legitimate interest, by giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
How we use and share your information
Deliver services, improve experience and personalisation
We will use your information to make contact during our engagement, the requested products and services or request for assistance, to provide a greater personalised experience and to manage our relationship with you, including allowing you to interact, comment, and participate in online surveys. We may use your information to monitor and improve and protect our products, content, services and website, both online and offline. We may also provide you with help and support where we believe it is required. For example, we may contact you where a registration or application for membership is not completed, if you have provided your information.
Market research and analytics
We may use your information to conduct market research in order to improve the services we offer and to develop new products and services.
Deliver relevant advertising